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Workshop: Advanced techniques in knowledge management

This workshop emphasises the concepts and importance of creativity and innovation in knowledge management through a balanced and challenging mix of presentations, discussions and hands-on exercises.

Based on a detailed study of contemporary knowledge management programs, the benefits of intellectual assets are most likely to be realised when:

While most organisations would recognise the above statements to be true for their own initiatives, many struggle with how to leverage intellectual assets for maximum impact. Managers eager to build their knowledge management skills, practitioners seeking practical techniques and guidance, as well as training and development staff are all looking to access the best and most advanced tools, resources and learning available on Knowledge Management. To address these needs, we have developed training modules directed to beginners, intermediate and advanced levels of knowledge and use of Knowledge Management.

Many companies have now established knowledge management initiatives. Each of the above factors has been seen as important in differentiating successful programs from those less successful, but our research suggests that many companies miss out on the real opportunities for using their assets. This is partly because thinking is still based on theoretical models drawn from manufacturing and industry, and partly because too little time is allocated for creativity, innovation and reflection.

Enhance your knowledge management skills

Advanced Techniques in Knowledge Management is a workshop that explores the mechanisms and processes by which knowledge is created and creatively used. The workshop is tailored to meet the exact needs of your organisation. It will provide practical techniques that you can apply to your intellectual assets and in your knowledge processes.

We have created the workshop to address the needs of second generation knowledge teams. Advanced Techniques in Knowledge Management is the first knowledge management workshop designed for organisations with established knowledge management programs. It addresses the impasses within advanced thinking in knowledge management today.

"all this talk about the importance of knowledge - for both companies and countries - does little to help us understand how knowledge gets created. Despite all the attention by leading observers of business and society, none of them has really examined the mechanisms and processes by which knowledge is created."

Ikujiro Nonaka and Hitotaka Takeuchi, "The Knowledge-Creating Company"

Why is creativity and innovation a top priority?

The implementation of a knowledge management program is much more than simply creating intellectual assets. The real opportunities depend on how these assets are used to produce value for customers and sustainable advantage for the asset owner. Contrary to some popular theories about knowledge, unless it is carefully nurtured in an enabling work space intellectual assets will rapidly lose their value and relevance. Creative and innovative use of intellectual assets is one of the key determinants in retaining their value and contributing to sustainable advantage.

Target audience

Advanced Techniques in Knowledge Management is a perfect learning forum for an entire team or group. Managers eager to build their knowledge management skills, practitioners seeking practical techniques and guidance, as well as training and development staff will benefit from the best tools, resources and learning that are shared in this forum. The workshop is designed to provide value for:

• Knowledge workers
• Intellectual asset and capital managers
• Information managers
• Human resource leaders
• Line managers
• Training personnel
• Knowledge practitioners
• Innovators and creators

Learning outcomes

• Recognise how differences in preferred cognitive styles affect knowledge sharing in decision making and problem solving situations.
• Develop T-shaped skills to balance deep functional or local knowledge with knowledge of the potential systemic impact of specialist activities.
• Identify and develop strategies to counter barriers to innovation.
• Provide practical examples and hands-on experience of ten techniques that use knowledge in innovative and creative ways.
• Get people to use knowledge-sharing systems in ways that contribute to building and enhancing that system through incentives and commitment to information sharing.
• Understand the pre-conditions for the emergence of collective intelligence in a knowledge intense organisation.
• Create an awareness of context and its potential for empowerment.
• Distinguish between the 'thing' and the 'ing' in ways that contribute to building intellectual assets and nurture the emergence of knowledge.
• Create a more enabling work environment for creating and using intellectual assets.
• Explore humour-through-improvisation as a domain of tacit knowledge and as a basis for building formal and/or informal communication networks.
• Demonstrate the business case for creativity and innovation in knowledge management.
• Calculate the return on investment of your knowledge management programs.

Contact us to discuss running this workshop at your site.

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