Knowledge Management Courses

Knowledge Management Skills

Information architecture and knowledge management are still relatively new to most organisations. Do you need to develop new management skills? We provide skill transfer in all of the key management skills. Here are some of the management skills programs that we run:

Managing the Knowledge Worker

This training event examines the particular needs of managers working in knowledge intensive organisations. It focuses on the key differences between managing knowledge workers and industrial age management skills. Contact me to discuss running this course at your site

Managing in the Information Age

This event is designed to help managers identify their competence in areas that are especially relevant to the Information Age. Participants on this event will be able to measure their effectiveness against a information and knowledge management competency set and will leave this event with a competence development plan. Contact me to discuss running this course at your site

The Effective Learning Organisation

This three-day event explores the factors that determine the effectiveness of a learning organisation. It analyses the critical success factors and barriers to establishing learning loops and feedback cycles in your organisation. The course discusses cultural and social factors, skills and training issues, critical success factors, work structures, roles and processes. It demonstrates practical techniques for building an environment for continuous learning. Contact me to discuss running this course at your site

Representations of Business Knowledge

Information can take on a totally different meaning when it is represented in different ways. Depending on your experience and knowledge you are likely to interpret information differently if it is presented using novel or unfamiliar representations. This workshop explores the impact of different types of representation on the interpretation of information and knowledge.

Learning outcomes

  • Recognise meta-representations that are used to present information and knowledge.
  • Analyse different formats for representing business rules and business information.
  • Gain hands-on experience in defining business information in various formats.
  • Experiment with alternative representations. For example, the same information might be shown as text, as a pie graph, or through the use of graphics and analogy.

Contact me to discuss running this course at your site

Using tacit knowledge

Tacit knowledge is an often under-utilised organisational resource. This workshop provides simple techniques for making more of your tacit knowledge.

Learning outcomes

  • Create awareness of the ways in which tacit knowledge features in everyday life and in organisational life in particular.
  • Provide a means of creating intellectual assets of various types using tacit knowledge.
  • Assess how these intellectual assets add demonstrable value.
  • Examine the transition from tacit to explicit knowledge.
  • Explore convergence with personal learning styles.

Contact me to discuss running this course at your site

Capturing Intellectual Assets

This three-day course provides an introduction to state-of-the-art techniques for capturing information assets. It explores the ways in which personal knowledge and organisational experiences can be gathered and turned into corporate assets  and includes an overview of the various types of intellectual assets. Participants will get hands-on experience in using categorisation and classification techniques, faceted classifications, information templates, viewpoints and perspectives, and information architectures. There is a strong emphasis on the techniques of domain modelling, classification schemes and values, the use of knowledge trees, and information templates.

A more advanced class is available that covers these techniques in greater detail.

Contact me to discuss running this course at your site

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